Mpoid takes your privacy seriously. Every piece of information you share with us is fully protected — we explain exactly what we collect, why we need it, and how we keep it safe.
Our Privacy Commitment
At mpoid, privacy is more than a word — it is a daily practice embedded in our technology, processes and workplace culture, with player data protection prioritised at every level.
All data transmitted between your device and mpoid's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks. No third party can intercept or read your data in transit.
Your personal information is stored in databases protected by multiple layers of security — including role-based access controls, at-rest encryption, and continuous threat monitoring. Only authorised personnel may access player data, and only for specified purposes.
Mpoid is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect data only for legitimate purposes, retain it only for as long as necessary and give you full control over your data in accordance with the law.
Mpoid has never sold, rented, or traded players' personal data to any third party for marketing or commercial purposes, and never will. Your data is not our product — our players are people, not commodities.
Mpoid players have the right to access, correct, delete or restrict the processing of their personal data at any time. These requests can be made through your account settings or by contacting our support team directly.
In the event of a data breach that may affect your personal information, mpoid is committed to notifying you within the timeframe required by law and taking immediate, comprehensive remedial action.
Your Rights
As an mpoid player, you have the following rights regarding your personal data — and we make it straightforward for you to exercise these rights whenever needed.
You have the right to request a copy of all personal data we hold about you. mpoid will provide a full report within 14 business days from the date the request is received.
If any personal data held on your mpoid account is inaccurate or out of date, you have the right to request an immediate correction. This can be done directly through your account profile settings.
You may request the deletion of your personal data when it is no longer needed for the original purpose for which it was collected, subject to certain statutory retention obligations.
Under certain circumstances, you can request that mpoid restrict how we process your data — for example, while a dispute regarding the accuracy of your data is being reviewed.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. This objection will be actioned immediately, with no questions asked and no conditions attached.
You have the right to receive your personal data in a machine-readable format for transfer to another platform, in situations where processing is based on consent or a contract.
Mpoid only collects personal data that is strictly necessary to deliver a safe, high-quality service. We do not collect data that is excessive or irrelevant to the platform's operational purposes.
The data collected by mpoid falls into three main categories:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Identity verification (KYC), fraud prevention |
| Contact Data | Malaysian phone number, email address, residential address | Account communications, OTP verification, notifications |
| Financial Data | Preferred payment methods (DuitNow, TNG, GrabPay, FPX), transaction history | Deposit & withdrawal processing, AML compliance |
| Technical Data | IP address, device type, web browser, session duration | Account security, fraud detection, platform optimisation |
| Activity Data | Betting history, games played, transaction logs | Bet processing, dispute resolution, compliance |
| Communication Data | Customer support conversation records, emails | Service improvement, complaint resolution |
Data is collected through several channels: the account registration form, direct use of the platform, interactions with mpoid's customer support team, the identity verification process, and the cookies and web tracking technologies described in section 5.
Every use of personal data by mpoid has a clear legal basis under Malaysia's PDPA and a specific purpose. The following is a complete list of how we use your data:
For marketing communications, mpoid will always include a "Unsubscribe" conveniently placed in every promotional email. You can also manage your communication preferences directly from your mpoid account settings.
Mpoid does not sell or rent players' personal data to any party. However, in the course of delivering our services, there are limited situations where data must be shared with specific parties:
Mpoid never shares player data with advertising companies, data brokers or any third party for third-party marketing purposes. If you receive communications claiming to be from mpoid through unusual channels, please contact us for verification.
Mpoid continuously invests in the latest security infrastructure to ensure Malaysian players' data is always protected. The technical and organisational security measures we have in place include:
While mpoid takes all reasonable steps to protect your data, no security system can guarantee 100% protection under every circumstance. We encourage players to take their own precautions, such as using a strong password, not sharing login credentials, and keeping their devices updated with the latest security patches.
Mpoid uses cookies and similar tracking technologies to enhance the user experience and platform security. Below is an explanation of the types of cookies we use:
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Enabling core platform functions such as secure login, session management and account security. Cannot be disabled. | Session / 30 days |
| Functional Cookies | Saving your preferences such as language, display theme and notification settings for a more personalised experience. | 1 year |
| Analytics Cookies | Collecting anonymised usage data to help mpoid understand how players use the platform and identify areas for improvement. | 2 years |
| Security Cookies | Detecting suspicious login attempts and fraudulent activity, and helping us securely verify player identities. | Session |
You can manage cookie settings through your web browser. However, disabling essential cookies may affect core mpoid platform functionality, such as the ability to log in securely or maintain an active session. mpoid does not use third-party advertising cookies to track your activity outside our platform.
Mpoid makes it straightforward for you to exercise the privacy rights outlined in Section 1 of the player rights page above. Here is how to action each right in practice:
Mpoid will respond to all privacy rights requests within 30 calendar days from the date the request is received. For complex requests, this period may be extended by up to 60 days with prior notice to the player. All requests will be handled confidentially and professionally by our Data Protection Officer.
Mpoid retains players' personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal obligations. Our retention policy is as follows:
Once a retention period has expired, mpoid will securely delete or anonymise your personal data using industry-standard methods. Anonymised data can no longer be linked back to you as an individual and may be retained for analytical purposes without a time limit.
Mpoid appoints a Data Protection Officer who is responsible for ensuring compliance with this Privacy Policy and handling all privacy-related requests and enquiries from Malaysian players.
This Privacy Policy will be updated from time to time to reflect changes in our operations, legal requirements or feedback from players. Any material changes will be communicated to your registered email address at least 14 days before taking effect. We encourage you to revisit this page periodically. The date of the most recent update is always displayed at the top of this page.
By continuing to use the mpoid platform after any changes to this Privacy Policy take effect, you are deemed to have reviewed and accepted those changes. This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy mpoid which together form the complete agreement between you and mpoid.
More About mpoid Privacy
When it comes to data privacy in the context of online betting platforms, many Malaysian players are unaware of their rights or what actually happens to the information they provide when signing up. This is something mpoid wants to change. We believe players who understand their privacy are better protected — and a platform that explains its privacy policy openly and honestly is a platform worth trusting.
When you register an mpoid account, you provide basic information such as your name, Malaysian phone number and email address. This is required to create a secure account and to send important notifications such as login verification, transaction confirmations and security updates. Your phone number is used to send OTPs (One-Time Passwords), which serve as the first layer of account security — something you will want in place to protect your funds and data. mpoid does not use your phone number for marketing purposes without your prior consent.
For financial matters, mpoid retains records of the payment methods you use — whether DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay or FPX via Maybank2u and CIMB Clicks. This is necessary for several important reasons: first, to correctly process your deposits and withdrawals; second, to comply with anti-money laundering (AML) regulations, which require that withdrawal methods match deposit methods; and third, to protect you from fraudulent activity by ensuring funds are only transferred to an account verified as yours. mpoid does not store your full bank account number or eWallet password — this sensitive information is handled directly by the respective payment providers.
One thing many Malaysian players want to know about is their gaming activity data. Yes, mpoid does retain your betting history — the Malaysia Super League football matches you wagered on, the BWF badminton matches you followed, the Live Casino sessions you enjoyed, and the slots games you played. This data serves several legitimate purposes: it is required to accurately process your winnings, to resolve any disputes over bet outcomes, to provide you with a full account statement upon request, and to meet reporting obligations to the relevant authorities. This data is also used by mpoid's responsible gaming team to monitor playing patterns that may show signs of at-risk behaviour.
Regarding cookies, mpoid uses them primarily for security and platform functionality purposes. Session cookies that keep you securely logged in, cookies that remember your language preference, and security cookies that detect suspicious login attempts — all of these work in your interest. For the analytics cookies we use to understand how players interact with the platform, the data is aggregated and anonymised — we do not know that "you personally" spent a certain amount of time on the Sports Betting page, only that a number of players did. This information helps us make decisions to improve the platform in ways that benefit all mpoid players.
A common question we receive is: does mpoid share my data with partners like Evolution Gaming or Pragmatic Play? The short answer is yes, but only to a very limited extent. When you join a live baccarat table powered by Evolution Gaming within the mpoid platform, the minimum session data required to run the game — such as your account betting limits and selected chip values — is shared with that studio. Your full name and financial details are never shared. All these providers are bound by strict data protection agreements that prohibit them from using mpoid player data for any other purpose.
Malaysia's Personal Data Protection Act 2010 (PDPA) grants users certain rights over their personal data. mpoid is fully compliant with the PDPA and, in many areas of our data protection practices, we go beyond the minimum required by law. Your rights to access your data, correct it, request its deletion, and object to its processing can all be exercised through the channels we provide, and we are committed to responding to every request within the stipulated timeframe.
Your privacy is not solely our responsibility — it is a shared one. mpoid will continue investing in the best security technologies and processes to protect your data. On your end, you can help by using a strong, unique password for your mpoid account, enabling two-factor authentication, never sharing your login details with anyone, and reporting to us immediately if you notice any suspicious activity on your account. Together, we can ensure that your Sports Betting and casino experience at mpoid remains safe, enjoyable, and protected for all Malaysian players.
Play with Confidence
With a transparent Privacy Policy, 256-bit SSL encryption, and full compliance with Malaysia's PDPA, you can enjoy Sports Betting and casino games on mpoid without worrying about the security of your data.
Related mpoid Policy Links
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy mpoid. For any queries or requests relating to your personal data and privacy, contact us at support@mpoid.win or via live chat within the platform. Visit the FAQs us for answers to the most frequently asked questions by Malaysian players.
FAQs